Payment Terms
Q1. How do I pay for a Smell Well product purchase?
Smell Well by Protek offers you multiple online payment methods. Whatever your online mode of payment, you can rest assured that Smell Well by Protek’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. You may use Internet Banking, Debit Card, Credit Card, Paytm, Wallet for your purchase. Smell Well by Protek also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Q2. Are there any hidden charges (Octroi or Sales Tax) when I make a purchase of Smell Well?
There are NO hidden charges when you make a purchase of Smell Well by Protek website. The prices listed for all the items are final and all-inclusive of taxes. The price you see on the product page is exactly what you pay. Delivery charges may be extra depending on the Shipping policy.
Q3. How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India through Razor Payment Gateway. We accept payments made using Visa, MasterCard and American Express credit cards. To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the banks page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards. To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your banks secure page for entering your online password (issued by your bank) to complete the payment.
Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.
Q4. Is it safe to use my credit/debit card on Smell Well by Protek?
Your online transaction on Smell Well by Protek is secure with the highest levels of transaction security currently available on the Internet.
All credit card and debit card payments on Smell Well website are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
Q5. What steps does Smell Well by Protek take to prevent card fraud?
Smell Well by Protek realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologies for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
Q6. What is OTP OR 3D Secure password?
The OTP OR 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard Secure Code" services, respectively.
The OTP OR 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
The OTP OR 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
Yes. Smell Well by Protek offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.
Q8. Can I make a credit/debit card or Internet Banking payment on Smell Well by Protek through my mobile?
Yes, you can make credit card payments through the Smell Well by Protek mobile site. Smell Well by Protek protects your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.
