After logging into your account, the status of your checkout history can be found under Order History. We have engaged a third-party courier service who helps us with all local and national deliveries.
Our order cut-off time is 12.00PM and 3:00 PM, Monday to Friday, except Public Holidays. Orders received after the cut off time will be processed the next following business day.
Customers who have placed their order within India should expect to receive their orders within three (3) to five (5) working days upon payment verification depending on the volume of orders received.
By default, the last used shipping address will be saved into your account settings. When you are checking out your order, the address will be displayed and you have the option to amend it if you need to.
If you are not satisfied with the products, please contact us at firstname.lastname@example.org and we will try to make it right. In case of return or refund for any particular product the average time shall be 7 to 10 working days.Please contact our customer care department within 7 working days from the date of order received so that refund, replacement of product or credit transaction can be arranged.
We are very sorry and we would like to make it up to you! Please drop us an email at email@example.com with the following details:
THANK YOU FOR SHOPPING WITH SMELL WELL!